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Returns Policy

Any incorrect or faulty products purchased from LED Flood Lights Co. part of the Visible Lighting group may be returned in agreement to the terms outlined below.

If you have placed an order in error or change your mind about any of the items you have received, these items may be returned for credit. Items will only be accepted on the basis that they are unopened and the packaging has remained in a condition that is as good as new.

With all returns, we request that you enclose a covering letter with the following information: name, order reference number, postal receipt, the issue(s) and the desired action i.e. refund, replacement or credit.

Please ensure that you are aware of all terms and conditions before submitting a return

Damaged Goods

If you have received a damaged product, please contact us within 14 days and we will provide a replacement. Any item not registered as damaged after 14 days may not merit a replacement.

Faulty Goods

Within 30 days of receiving your items, you will be offered the option of an exchange or refund (not including postage).

Faults which are due to accidents, neglect, misuse or general wear and tear will not be permissible for refunds or exchanges.

If a fault occurs within 5 years of receiving your product in the majority of cases we will provide you with a repair, exchange or credit.

Each item returned to us will be inspected and tested. If a fault is found we will provide you with a replacement.

If a replacement product is unavailable, you will be offered a credit note or an alternative product. In some circumstances, a full refund may be offered.

If a fault is not found, we will return the item(s) to you.

Non-faulty Goods

If the products you receive are not the items you ordered or are of an incorrect quantity, please contact us within 7 days for a Returns Authorisation. Once informed of any issues with your goods, we will correct any non-delivery, shortage or mispick, or refund the amount you paid through the original payment method.

If you decide you no longer want your item the item can be returned within 30 days of receipt for a refund if it is unopened and unused. However, we will be unable to refund postage fees as no error was made on our part.

LED Flood Lights Co. will not be liable to you for any consequential or indirect loss or damage occurring as a result of any problem you inform us of, nor do we have any liability to make payments to you as compensation, other than to refund you the amount paid for the items.

However, nothing in the condition is designed to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from its negligence.

Any items returned to us will be inspected for damage and authenticity upon receipt. Should we identify any defects, we reserve the right to refuse or refund and return the good(s) to you.

If you have any questions, please do not hesitate to contact the team at: support@visiblelighting.co.uk